Terms and conditions

Introduction
 
The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these. The conditions stated on this website do not affect your statutory rights.
 
A contract for the sale between you and North Yorkshire County Council will only exist once we have confirmed your order has been accepted by return email.
 
Legal Identity
 
This site is owned and managed by the County Record Office, North Yorkshire County Council.  The physical office address is:
 
County Record Office
North Yorkshire County Council
Malpas Road 
Northallerton 
North Yorkshire 
DL7 8TB 
United Kingdom
 
Our registered VAT number is 259-1077-49
 
Disclaimer
 
We try to check the accuracy of information on this site.  However, we do not guarantee that this information will be error free.  We try to ensure that all product information is correct, however, slight variations may occur.  All measurements quoted are approximate and the reproduction of colours will be dependent on the setting of individual screens and publishing processes.
 
Prices and Availability
 
Price and product availability may be subject to change without prior notice.  We reserve the right to change, modify, remove or substitute any of the information on the website without prior notice.  Prices include VAT at the appropriate rate.
 
It is possible that, despite our best efforts, some of the products listed on our site may be priced incorrectly. Where a product's correct price is lower than the amount stated we will refund the difference to you.  If the product’s correct price is higher than the price stated we will normally contact you for instructions before despatch.  We are under no obligation to provide the product to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
 
If you are purchasing from outside the United Kingdom you will be charged in your own currency and the banks will perform the currency conversion into pounds sterling.
 
We offer promotions through voucher codes from time to time.  Only one voucher code can be used per order.
 
Delivery
 
We cannot be held responsible for incorrect billing or delivery addresses being submitted at the time of order. Please double check your delivery address prior to submitting your order.  
 
If failed deliveries are returned by the third-party delivery organisation to use due to incorrect address information provided, a failure to react to delivery cards left by the courier or misplacement of the cards, a charge for re-delivery to the customer address will be made.
 
Goods and/or services ordered from this website for delivery outside the United Kingdom may be subject to import duties and taxes or handling charges which are levied when the delivery reaches the country of destination.  The Council does not have any control over these charges and cannot predict their amount.  Payment of any such charges, taxes or import duties will be your responsibility and you must comply with the applicable laws and regulations held within the destination country.  Please check with your local customs office for further information prior to placing your order.
 
As delivery charges overseas can be very variable we reserve the right to cancel and refund your order if the delivery costs would be considerably in excess of this. 
 
Refunds and Cancellations
 
Where we are unable to supply the goods and/or services you have ordered for any reason we will issue you with a refund within 30 days of your order by crediting the card with which you paid for your order.
 
You have the right to cancel the order (by letter, fax or email only) without reason up to 7 working days starting the day after delivery of goods unless:
•     the goods have been personalised/made to order for you (e.g. copies of photographs, maps) – unless these are damaged
•     You have requested a service which has already commenced and has incurred costs
See below for further information about these exceptions.
 
You do not have to give any reason for cancellation, however, a brief explanation will help us to improve the service we offer to customers in the future.  If you cancel the contract within this time you are required to return the product(s) in question to us at your own cost.  You have a duty of care for the products during the cancellation period in order for a refund to be given.  You are advised to return the product with the original packaging to ensure that the product is not damaged on the return journey.
 
Any payments you have made will be refunded in full within 28 days. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.  If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.  This cancellation policy does not affect your legal rights – for example, if goods are faulty.
 
If you wish to exercise the right to cancel the contract prior to despatch of goods, please email .  If your order has already been despatched please follow our returns information.
 
Maps/Photographs
 
You acknowledge and accept that due to the fact that the goods are made to your order, e.g. print size, number, we cannot accept returns if such goods confirm to your order and the order confirmation unless they are damaged.
 
Research Services
 
You acknowledge that, in accordance with Regulations 8 and 13 of the Distance Selling Regulations, that once we have commenced the research service ordered, which may commence from the date specified in the order confirmation email, you will have no right to cancel the agreement between us.  If you amend or cancel an order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the order until we receive your amendment or cancellation.
 
Copyright
 
You are permitted to use the information published to make purchase decisions. You are not permitted to use or copy the material for any other purpose.  Products are provided on the understanding that they are for personal use only. If copies are to be reproduced or published in any form permission should be applied for in writing and a fee may apply.  An additional fee  is chargeable for commercial purposes such as publication in books and permission should be applied for in writing.
 
Changes to these Terms and Conditions
 
These terms and conditions were published on 1 August 2013.  These terms apply to your order.  We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.  If these terms and conditions are updated,  previous versions of our standard terms and conditions will be available on this site.