We want you to be completely happy with your purchase.  If you are not please return within 14 days of receipt and we will give you a full refund or replace the item if you prefer.  Return postage costs are at your own cost unless the item is faulty.  You are advised to return the product with the original packaging to ensure that it is not damaged on the return journey. 
Made to Order Items
Due to the fact that items such as maps and photographs are made to your order, e.g. print size, number, we cannot accept returns if such goods confirm to your order and the order confirmation, unless they are damaged.
Research Services
If you amend or cancel an order for research services, we will charge for all costs we reasonably incur in fulfilling the order until we receive your amendment or cancellation.
Please see our terms and conditions for further details on cancellations and returns.
Faulty Items
Please inform us of any fault within 30 days of receiving your item and return it within 14 working days for a full refund.